RETURN AND REFUND POLICY
Return and Refund Policy
At Sunsfmake.com, we want you to be completely satisfied with your purchase. However, if you are not fully satisfied, we offer a 14-day return policy for eligible items. This policy gives you peace of mind, allowing you to return products if they don’t meet your expectations.
1. Return Window
You can return any item within 14 days of receiving your order for a full refund or exchange. To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all tags still attached.
2. Free Returns
We offer free returns within the 14-day return window for eligible items. Please contact us at dnoq88134@hotmail.com to receive a prepaid return shipping label. Once your return is processed, we’ll either issue a refund to your original payment method or offer an exchange for a different product.
3. Non-Returnable Items
Certain items are non-returnable for reasons of hygiene or customization. These include:
- Final sale items
- Personalized or custom-made products
- Swimwear, lingerie, and intimate apparel (for hygiene reasons)
If an item is non-returnable, it will be clearly indicated on the product page before purchase.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a full refund. Please provide clear photographs of the damaged or incorrect item and your order details when contacting us.
5. Refund Process
Refunds will be processed to the original payment method once we receive the returned items. Please note that processing times may vary depending on your payment provider.
6. Exchange Policy
We do not offer direct exchanges at this time. If you would like to exchange an item for a different size or color, please return the original item and place a new order through our website.
7. Return Address
Please send returns to:
Sunsfmake Returns
Address: 11 Brandywine Street, Griffin, Queensland 4503, Australia