FAQ'S

FAQ's

1. What sizes do you offer?
We offer a range of sizes from XS to XL. Please refer to our Size Guide for more information on sizing.

2. How do I track my order?
You will receive an email with tracking information once your order has been shipped.

3. Can I cancel or modify my order after it’s been placed?
Orders can be canceled or modified if they have not yet been processed. Please contact us immediately if you need assistance.

4. Do you offer international shipping?
Currently, we only offer shipping within Australia.

5. How can I return an item?
You can return most items within 14 days of receiving your order. Please refer to our Return and Refund Policy for more details.

6. What payment methods do you accept?
We accept all major credit cards and payments via Shopify Payments.

7. Are taxes included in the price?
Yes, all prices are tax-inclusive.

8. How do I know if an item is in stock?
If an item is available for purchase, it is in stock. If it is out of stock, it will be clearly marked as unavailable.

9. How do I use a discount code?
You can enter a discount code at checkout to receive your discount.

10. Can I exchange an item?
We currently do not offer direct exchanges. To exchange an item, please return it and place a new order.

11. How long does it take to receive a refund?
Refunds are processed within 7-10 business days after we receive your returned item.

12. Can I track my return?
Yes, when you return an item, we will provide tracking details for the return shipment.

13. Do you ship to PO Boxes?
Yes, we ship to PO Boxes within Australia.

14. What if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 48 hours for a replacement or refund.

15. Do you offer gift cards?
Currently, we do not offer gift cards. Please check back later for updates.

16. Can I change my shipping address?
If your order has not been processed or shipped, we can help you change the shipping address. Please contact us immediately.

17. How do I contact customer support?
You can reach us via email at dnoq88134@hotmail.com.

18. Are there any hidden fees?
No, all prices are clearly listed, and there are no hidden fees.

19. What should I do if my payment is declined?
If your payment is declined, please check with your bank or payment provider, or use a different payment method.

20. Can I buy items in bulk?
For bulk purchases, please contact us directly for special pricing.